The Montclair Podcast
Welcome to The Montclair Podcast - Life in the Ultra-Luxury Industry, where we dive into the daily life of those supporting the busy lifestyles of billionaires and their families onboard their superyachts, private jets, or within multiple residences worldwide.
Discover what it's like to manage the lives of UHNW (Ultra-High-Net-Worth) individuals in the most exclusive environments. From global travels to upholding ultra-high service standards, we explore the dedication and commitment of the professionals who make it all possible.
Join host Chris Demaillet as we sit down with private chefs, butlers, family office managers, superyacht captains, private jet pilots, and many more.
Each episode uncovers the challenges, successes, and insights of those serving the world’s wealthiest clients, giving you a behind-the-scenes look at life in the ultra-luxury industry.
The Montclair Podcast
Episode 05 - Maarten Bogaerts
Maarten Bogaerts began his career as a chef before transitioning into hospitality service, ultimately becoming a hotel butler and working for the Belgian Royal Family. He highlights the distinction between private and professional service, noting that private service demands exceptional attention to detail. Maarten emphasizes that true quality and comfort in service go beyond monetary value, requiring a deep-seated culture of excellence within households and a structured household management system to maintain high standards.
Drawing from his experiences working in Russia and his role with the Bogart Group, Maarten discusses his mission to elevate the service industry through technology. His latest initiative—a service quality app—serves as a rating platform that fosters skill improvement and benefits for workers, employers, and consumers alike. This versatile app supports service industries beyond private homes and superyachts, extending to restaurants, hotels, luxury retail, and even supermarkets. Maarten shares his vision to expand the app's impact globally, especially in developing regions and newly established cities, to raise service standards worldwide.
Follow Maarten Bogaerts:
- Website: bogarts.group
- Twitter: @bogartsgroup
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🎧 Sound track by Joakim Karud
